PORCELAIN
IS THE PORCELAIN STRONG?
We high fire all the porcelain at very high degrees 1250°C (2282 °F).
Porcelain is very tough, vitrifying during the firing process, but they can still be broken and damaged by dropping, a sharp knock, and contact by force or pressure against other solid surfaces, ie metal, tiles, glass, steel door handles and stone benches etc.
Tableware is robust, and great for every day use, but if dropped or knocked against the tap while washing they can break.
HOW SHOULD I TAKE CARE OF THE PORCELAIN?
Porcelain is a delicate material that should be handled with care. Porcelain not survive being dropped on hard surfaces like tiles or concrete. Keep acidic and abrasive substances away from the gold and silver lustre, it may cause dulling and scratching. We use golden or silver finish and they don’t like a dishwasher or microwave oven.
IS YOUR DESIGN UNIQUE?
Yes! Every item is unique because it is made by our hand. That means that any tiny imperfection and variation are signs of the uniqueness of our works. The item on the photo of the website may differ from the delivered item.
PERSONALIZE
CAN YOU PERSONALIZED PORCELAIN?
Yes! We can personalize your item. Please let us know your preferences and we will let you know what the possibilities are. Please contact us on kastdecorshop@gmail.com
ORDER
HOW DO I PLACE AN ORDER?
Once you have finished adding items to your shopping cart and are ready to complete your transaction, click on the “View basket & Checkout” button.
Once you have decided to proceed, you will be prompted to enter the name and address of the intended recipient of your shipment (i.e. your delivery information).
Once you are ready to complete your order, click on the “Checkout” button to the lower right of your screen. After that you will be brought to paypal page. After that you will receive an on-screen order confirmation, as well as a second confirmation via e-mail.
Should you encounter any difficulties during the checkout process, please feel free to contact us at kastdecorshop@gmail.com
IS BUYING ONLINE SAFE?
Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means).
All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies.
HOW CAN I CANCEL OR CHANGE MY ORDER
Please sent us an e-mail: kastdecorshop@gmail.com
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept PayPal.
HOW DO I KNOW IF YOU HAVE RECEIVED MY ORDER?
After you complete the checkout process, you will receive confirmation via e-mail that we have received your order. Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.
HOW LONG DO YOU PROCESS AN ORDER?
We will accept and process your order within 24 hours. The order is dispatched within 3-7 days.
WHAT IF I NEED TO CHANGE MY ADDRESS OR SUSPEND DELIVERY OF MY ORDER?
Please sent us an e-mail at kastdecorshop@gmail.com with your changes as soon as you know and we will see what we can do and let you know right away.
In your correspondence, include your new address, as well as any special instructions you might have regarding suspending delivery of your order.
HOW IS THE PACKAGE PACKED?
We stick to one style for packing all of our works. We carefully pack each product in special air evelope. We try to pay more attention to the safety of the item. We do not use colourful or bright packaging.Thank you for understanding.
DELIVERY
DO YOU SHIP INTERNATIONALLY?
Yes! Our available shipping methods is Russian Post.
Our international Shipping Policies are the following:
- The recipient is responsible for all applicable customs fees, taxes, and brokerage charges which are determined by your local government and can vary by country.
- We are required to complete a customs declaration with the sales price of the item(s) purchased.
WHAT IS THE DELIVERY TIME?
We will post your order by Russian Post. The delivery time from the moment of sending is normally about 15 to 25 working days in USA and 20-35 working days in Europe.
WHAT TO DO IN CASE OF RECEIVING DAMAGED ITEMS?
We always wrapp our works adequately to avoid damage to the items. In the unfortunate event of damage to your purchase please contact us immediately to remedy this situation. Please send us photos of the damage and a description of what is wrong and do not dispose of item and packaging at kastdecorshop@gmail.com. We will get back to you immediately to solve things.
HOW TO TRACK YOUR ORDER?
We will email you the tracking number of the parcel.
You can track your parcel on the website 17track.net
RETURN POLICY
RETURN POLICY
Personalised items cannot be returned.
HOW CAN I RETURN A PRODUCT?
THERE IS NO REFUND ON INTERNATIONAL ORDERS OR CUSTOM ORDERS. THANK YOU FOR UNDERSTANDING!
Please email us at kastdecorshop@gmail.com
WHO SHOULD I CONTACT IF I HAVE ANY QUERIES?
kastdecorshop@gmail.com