Do you ship international?
What shipping methods are available?
We offer Russian Post shipping.
If you have a carrier preference, please let us know in the comment box of the checkout.
Is there import duties or custom charges?
Please note; you may be charged for local import duties and customs charges on the arrival of the goods in your country, this is out of our control.
What are the shipping times?
Orders are processed within 2 to 4 business days. We ship by Russian Post. The packages are delivered within 10 to 20 days in Europe and azia, 15 to 60 days in the United States, and 20 to 60 days in Australia. By cons, the most economical shipping options to international destinations can take up to 4 to 6 weeks.
Thank you to kindly check the accuracy of your shipping address. We accept no liability for loss of a shipment because of an incorrect shipping address.
Do not forget to increase the delivery time during the holiday. Therefore, please order gifts in advance.
What are the shipping costs?
Shipping cost is included in the cost of goods.
My shipment came damaged!
Oh no! Well, this has literally never actually happened before since we pack on the side of too much packing. But for good measure --if your order ever arrives broken or damaged, please send us high resolution photos within 3 business days so we can file a claim with the shipping carrier and get a replacement out to you ASAP.
Our email firstname.lastname@example.org
How are the objects protected during shipping?
The goods are shipped in a rigid corrugated box. If the item is fragile, it is wrapped in tissue paper, bubble film or kraft paper. Items are surrounded by cushioning material (bubble film or kraft paper) on the top, bottom and sides of the inner container to limit movement and protect the item. The shipping box is closed with shipping tape.
In what currency are your prices?
All prices are in US dollars.
What is your return policy?
We want you to be satisfied! If this were not the case, we can refund or exchange your purchase within 15 days from the date of receipt. Please note that shipping fees are not refundable. The return costs are your responsibility. Returned items must be in perfect condition.
Sorry, all sale, clearance and discounted items are a final sale.
You can use PayPal who accept all major cards.
Items will only be dispatched when the payment has cleared.
I did'nt find an answer to my question!
Use our Contact Form to send us your questions and we will be happy to help!